The website www.joyofnaturelv.com is an online store registered by INGRID D. JSC

These Terms of Use (hereinafter referred to as Terms) are a legally binding document between the Purchaser and INGRID D. JSC (hereinafter referred to as Seller), setting out the rights and responsibilities of the Parties, as well as product ordering, payment, delivery, and return procedures.

The Distance Contract is concluded between the Seller, the owner of the online store www.joyofnaturelv.com, INGRID D JSC, Reg. No. 40003179349, legal address: “IELEJAS”, Laidzes pagasts, Talsu novads, LV-3280, Latvia, and the Purchaser who places an order and makes a purchase in the online store www.joyofnaturelv.com

This Distance Contract applies to all orders and purchases made in the online store www.joyofnaturelv.com

IMPORTANT!
By placing an order in the online store www.joyofnaturelv.com, you confirm that you have read, understood, and agree to these Terms and Conditions.

1. Order, Delivery, and Payment Procedure
1.1. The Purchaser orders products via the website by indicating the type and quantity of the product.
1.2. The Purchaser may pay for the product using the payment methods available in the online store or by paying an invoice issued by the Seller and sent to the Purchaser’s e-mail.
1.3. The invoice is prepared electronically and is valid without a signature.
1.4. The Seller ensures delivery of the products within 1–7 days after receiving payment, and coordinates delivery time with the Purchaser.
1.5. The Purchaser is responsible for any fees and customs duties applied to the order upon entry into their country. The store is not responsible for delivery delays caused by customs processing.
1.6. Once the order is shipped, the Purchaser will receive an e-mail with shipment details and a tracking number.
1.7. If the parcel is not received within the specified delivery time, the Purchaser must contact the Seller via info@joyofnaturelv.com
1.8. If the product arrives damaged or defective, the Purchaser must contact the Seller via info@joyofnaturelv.com to arrange a replacement.

2. Right of Withdrawal and Product Return
2.1. The Purchaser has the right to withdraw from the purchase within 14 calendar days from the date the product was received by sending a withdrawal notice to info@joyofnaturelv.com and returning the product to: “IELEJAS”, Laidzes pagasts, Talsu novads, LV-3280, Latvia.
2.2. The product must be returned to the Seller within 7 days of sending the withdrawal notice. Return shipping costs are covered by the Purchaser.
2.3. Product returns are accepted only if the product is in the same condition as received. Any damage or missing components may result in a deduction from the refund.
2.4. The Purchaser must include proof of purchase (invoice) with the return.
2.5. Before returning any product, the Purchaser must contact the Seller via shop@joyofnaturelv.com.
2.6. After receiving the returned product, the Seller will confirm the refund via e-mail.

The right of withdrawal does not apply if:

The product, due to its nature, cannot be returned, is perishable, or must be used quickly.

The product was custom-made for the Purchaser.

According to Paragraph 6 of Section 12 of the Consumer Rights Protection Law of the Republic of Latvia:

“The consumer is responsible for maintaining the quality and safety of the product during the withdrawal period.”

The Seller reserves the right to refuse the withdrawal or charge a compensation fee if the product is damaged due to negligent use, if instructions were not followed, or if the original packaging is missing or severely damaged.

3. Data Processing
3.1. By entering the necessary information when placing an order, the Purchaser confirms that they have read and agree that the provided data will be used by the Seller to process the order and deliver the product in accordance with legal requirements.
3.2. The Purchaser agrees to receive e-mails related to the processing of their order.
3.3. Detailed information about personal data processing can be found in the Privacy Policy section of the online store.